Palace Hotel, A Luxury Collection Hotel, San Francisco, San Francisco - Reviews, Room Options & Prices 2025

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About the Hotel

2 New Montgomery Street, San Francisco, California, United States, 94105

Palace Hotel, A Luxury Collection Hotel, San Francisco stands in Downtown San Francisco as a 5-star historic landmark blending classic design with modern décor. The 1909 property features Austrian crystal chandeliers under a glass dome, a cutting-edge fitness center, and valet parking with electric car charging stations.

Premium Tech-Equipped Accommodations

Rooms at the Luxury Collection showcase a palette of grey, light blue, soft plum and cream with leather-tufted headboards. Each room includes a Geneva sound system, Nespresso machine, 60-inch TV with device connectivity, and Master & Dynamic bluetooth headphones.

Historic Dining Venues

The Garden Court restaurant serves Signature Tea service and Sunday City Brunch under a 110-year-old glass dome. The historic Pied Piper bar, named after its Maxfield Parrish painting, offers shareable plates and craft cocktails, while the Garden Court Lounge provides grab-and-go options.

Pool and Fitness

The Palace Hotel maintains an indoor heated pool with San Francisco skyline views, surrounded by chaise lounges. A 24-hour fitness center overlooks the pool area through floor-to-ceiling windows, while contemporary art rotates through the corridors.

Central Downtown Location

Located in the city's business center, the hotel stands near Union Square, Chinatown, and the Ferry Building Farmers Market. BART trains to the airport and city-wide transit connections are accessible from nearby Market Street.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior King Room Adapted Tub Mobility Accessible

Max:

2 persons

28 m²

Bed options:

1 King-size bed

Heating

Air conditioning

room details

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Superior Double Room Two Double Beds Adapted Tub Mobility Accessible

Max:

2 persons

28 m²

Bed options:

2 Double beds

Heating

Air conditioning

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Deluxe King Room Adapted Tub Mobility Accessible

Max:

2 persons

31 m²

Bed options:

1 King-size bed

Heating

Air conditioning

room details

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Getting around

A guide to all available transportation options

City Centre

San Francisco 2.2 km

Airports

San Francisco International (SFO) 22.6 km

Oakland International (OAK) 30.5 km

Train

F Market Street Car 1.1 km

Caltrain - 4th & King Street Station 1.4 km

Underground

Montgomery Street (Muni Metro)100 m

Bus

Bus stop100 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Paid Wi-Fi

USD 15.99 per day

Parking

USD 72 per day

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Paid Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Room service
Housekeeping
Car hire
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Dinner
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet

Spa & Leisure

Indoor swimming pool
Live entertainment
Solarium
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

2 New Montgomery Street, San Francisco, California, United States, 94105

Map view

street view

2 New Montgomery Street, San Francisco, California, United States, 94105

City landmarks

Harbour

Pier 39

2.4 km

Grant Avenue

Chinatown

1.0 km

Market

Ferry Building

1.4 km

Monument

Lombard Street

2.2 km

Shopping Area

Union Square

630 m

Museum

Exploratorium

1.6 km

Tower

Coit Tower

1.8 km

Cable Car

Cable Car Museum

1.2 km

Harbour

Fisherman's Wharf

2.5 km

Island

Alcatraz Island

4.7 km

Event hall

Moscone Center

740 m

Museum

Children's Creativity Museum

780 m

Baseball Stadium

Oracle Park

1.5 km

Church

Grace Cathedral

1.5 km

Museum

San Francisco Railway Museum

1.0 km

Public Building

San Francisco City Hall

1.9 km

Museum

Asian Art Museum

2.0 km

Mall

Westfield San Francisco Centre

650 m

Fountain

Lotta's Fountain

1.5 km

Nearby

Gallery

San Francisco Museum of Modern Art

410 m

Museum

Contemporary Jewish Museum

470 m

Museum

Museum of the African Diaspora

220 m

Bush St What3words: ///also.secret.ever

Dragon's Gate

430 m

Church

St. Patrick's Catholic Church

460 m

Museum

Wells Fargo History Museum

550 m

Gallery

Xanadu Gallery

440 m

Museum

Yerba Buena Center for the Arts

330 m

Garden

Yerba Buena Gardens

640 m

Mall

Metreon

590 m

Corner of Market

Mechanics Monument

380 m

Restaurants

Ghirardelli Ice Cream & Chocolate Shop

70 m

2 New Montgomery St

The Cheesecake Factory

570 m

251 Geary St Fl 8

House Of Shields

130 m

39 New Montgomery St

Garden Court

20 m

2 New Montgomery St Palace Hotel

Pied Piper

70 m

2 New Montgomery St Palace Hotel

Mehfil Indian Restaurant

190 m

28 2nd St

The Grove

300 m

690 Mission St Design District

Luke's Lobster SoMa

200 m

92 2nd St At Corner Of 2nd St & Mission Ave

Quiznos

180 m

578 Market St

California Pizza Kitchen

270 m

53 3rd St

Reviews and Ratings

Feedback from previous guests about their experience.

64%

enjoyed the hotel and would happily stay again

6.4/10

Nice

Rooms

7.8

Location

9.8

Service

7.6

Dining

7.2

4.5/5 based on 2143 reviews

#57 of 246 hotels in San Francisco based on Tripadvisor

Stella

United Kingdom, March 2025

6.2/10

My stay at the Palace Hotel was a good experience overall. The beautiful architecture and the luxurious atmosphere made my visit special. However, some aspects, particularly the dining service, could have been improved. While most of the staff were really good, a few experiences felt slightly disorganized.

Rooms

9.0

My room was spacious and comfortable, featuring a dreamy king bed and elegant decor. The high ceilings and tasteful furnishings added a charming touch.

Service

8.0

The staff were mostly attentive and friendly, providing excellent assistance throughout my stay. However, there were moments of disorganization that impacted my experience at breakfast.

Location

10.0

The hotel's prime location made it incredibly convenient to explore nearby attractions like Union Square and the Ferry Building.

Dining

6.0

While the breakfast buffet had potential, the service felt lacking, and I faced delays which detracted from the experience. I expected more, especially given the hotel’s reputation.

Facilities

7.0

The facilities were well-maintained, including the cozy pool area. However, there were some amenities not restocked during my stay, which felt like a miss for a luxury hotel.

Grayson

United Kingdom, March 2025

6.8/10

The Palace Hotel is an architectural gem with its grandeur and rich history, making it a good place to stay. yet, my experience was marred by some service inconsistencies. The location is superb for exploring the city, but issues like the noisy staff strike and breakfast price were disappointing.

Rooms

7.0

My room was spacious and beautifully decorated, though I noticed it was a bit dark. I also expected more from the amenities based on the hotel's reputation.

Service

6.0

The staff was warm and polite, even during challenging times. however, there were moments when the service felt lacking, especially at the front desk.

Location

10.0

The hotel's location is fantastic, right in the heart of San Francisco and close to attractions. making it easy to explore the area.

Dining

8.0

Dining at the Garden Court was a highlight. the breakfast buffet was impressive, though the evening meal at the Pied Piper was a mixed experience.

Facilities

8.0

The indoor pool was serene and beautifully designed, but I found the gym equipment well above average. yet the room service left a little to be desired.

Taylor

United Kingdom, March 2025

6.8/10

I had a wonderful stay at the Palace Hotel overall, mainly due to its very nice staff and beautiful architecture. However, my experience was tainted by some room-related issues. My room wasn't ready until 5:30 pm, and while I appreciated the elegance, I expected more attention to detail with amenities. Still, the prime location and delicious breakfast made up for quite a bit.

Rooms

7.0

My room felt spacious and elegant but had some hiccups. It wasn't ready on time, and I found the coffee facilities pretty basic for a luxury stay.

Service

9.0

The staff were incredibly kind and genuine, making a real effort to help with everything I needed. Their attentiveness was a big plus and made me feel valued.

Location

10.0

Situated perfectly for exploring San Francisco, I could walk to Union Square, shopping, and attractions like the Embarcadero with ease. It was super convenient.

Dining

9.0

The breakfast buffet in the stunning Garden Court was fantastic, offering a variety of delicious options that really kickstarted my days.

Facilities

6.0

While the facilities were nice, including the charming lounge areas, I felt the amenities could've been better thought out, especially with room services and available items.

Alan

United Kingdom, February 2025

6.8/10

I had a really nice stay at the Palace Hotel, which boasted stunning architecture and spacious, comfortable rooms that truly made my experience special. However, I ran into some service hiccups, especially when it came to dining options and interactions with the staff. Overall, while the luxurious ambiance is a huge draw, a few service flaws left room for improvement.

Rooms

8.0

The rooms were amazing and very spacious, featuring luxurious bedding and a nice bathroom setup. I particularly loved the large suite I ended up in, which had a king bed and a lovely living room. However, the carpet could definitely use some attention.

Service

6.0

While most staff were courteous, I did face some disappointing service moments, especially at the restaurant where the recommendations didn’t pan out, and I had to deal with a rather dismissive concierge who wasn’t very helpful at all. The check-in process also felt a bit scattered.

Location

9.0

The location is perfect for anyone wanting to explore the sights of San Francisco. It’s right in the heart of things, making it easy to get around and see all the attractions. Plus, I enjoyed the historical vibe of the hotel.

Dining

7.0

I did enjoy the breakfast buffet at the Garden Court—great atmosphere—but the service was sparse and left us waiting quite a bit. I was hopeful for a nice dinner that didn’t turn out as planned, which was disappointing.

Facilities

8.0

The facilities were impressive, including a beautiful indoor pool under a glass dome and a well-equipped gym. I appreciated the turndown service and the lovely little touches like local treats, but I noticed some cleanliness issues with the pool area that could be addressed.

Theodore

United Kingdom, January 2025

6.0/10

My stay at The Palace Hotel was mostly enjoyable thanks to their stunning architecture and prime location. I did encounter a few bumps, especially with the breakfast situation and tech issues, but the staff remained friendly and helpful throughout. The luxurious feel of the place was certainly a plus, but some elements could use improvement.

Rooms

8.0

Rooms were clean and spacious, with comfy bedding. However, I noticed a lack of drawers, which was a bit inconvenient during my short stay.

Service

9.0

The staff was attentive and cheerful, even with the stress of a labor strike. They really went out of their way to make sure my experience was pleasant overall.

Location

10.0

Conveniently located near shopping and attractions like Union Square and the Financial District, making it easy to explore the city.

Dining

6.0

Breakfast was somewhat pricey and the process was confusing, though the Garden Court's buffet offered a great variety once settled in. Just wish it was smoother.

Facilities

7.0

The hotel has lovely amenities, including a relaxing pool, but I did have issues with the TVs and thought they could use an upgrade.